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Building systems for health NGOs
What actually happened when we built the IDA newsletter
A few weeks ago I posted about how I thought the IDA newsletter would come together.
Here's what actually happened.
It started before anyone asked.
Tue mentioned needing a newsletter. I sent a structured content system proposal the same night — sections, flow, submission process. He woke up to it.
His response: "This is brilliant and very, very close to what I had in mind."
Then he sent me The Economist.
That was his North Star for visual authority. I applied it same day — high-contrast typography, clean dividers, single-column layout.
Then the technical wall hit.
Wix strips all style tags. Entire first build — gone. Rebuilt from scratch in pure inline HTML and table structure.
The white logo didn't exist as a transparent PNG. Three tools failed including remove.bg. Found it buried in a committee PowerPoint and extracted it from there.
The annual report was linking to Canva. Tue caught it immediately — big organisations link to PDFs. Rebuilt it.
The unsubscribe flow didn't work natively. Built it with JavaScript.
Then the budget wall.
Wix free plan: 199 recipients. Our list: 4,000+. Moved to Brevo. Hit their 300/day limit. Started batching manually.
Then the Brevo desktop render broke — same HTML code, different output from Wix. I skipped the desktop check because the code worked in Wix. It didn't carry over.
Lesson: always test in the actual send environment, not the build environment.
Then we launched.
300 sent on day one. 30 opens in 2 minutes. 61 in the first hour. 20.4% open rate.
Batched 300 daily for 4 days while waiting for the plan upgrade. All 5,000 subscribers reached as soon as the upgrade was done.
First external reply came in before the campaign was done.
Before Vol. 1 even finished sending, we were already converting a second campaign — WHA79 side events — from Canva to HTML and deploying to the same list.
Tue's verdict: "This newsletter is lightyears from what I've seen of past letters."
One line he said early that kept me anchored through all of it:
"You don't want the drill. You want the hole."
The newsletter was never the deliverable.
The system behind it was.